How do I get a rate?

Submit your shipment details on the Get a Rate page and we will check pricing for you right away; rates are usually ready in about 15 minutes during business hours. Once your rate is ready, you will be notified by email, and you can view and select it any time on the Track Order page.

How do I pay? Do you accept credit cards?

We do not accept credit card payments on this site. Payment is offline: Alipay or WeChat Pay for smaller amounts; bank wire for larger amounts and full truckloads; a prepaid account balance; Payoneer for business customers; and linked-account payment for customers with a US bank account. Always include your order number with your payment.

How is cargo insurance charged?

You can add cargo insurance when you place your order. The premium is fixed at 0.5% of the declared cargo value and is included in the order total; a declared value is required if you select insurance. Without insurance, loss or damage is settled under the actual carrier’s liability limits rather than the full cargo value — see the Terms for details.

What freight do you handle?

We handle 53-ft dry van full truckload (FTL) and palletized less-than-truckload (LTL) freight. We do not offer flatbed, refrigerated or oversize transport, and we do not provide warehousing. Contraband and undeclared hazardous materials are strictly prohibited.

Where can you deliver?

All 50 US states — any address to any address, including small towns and rural areas. If the delivery location requires an appointment, note it when ordering and select the appointment delivery service; related charges are listed in the Terms.

Can the price change after I get a quote?

Please go by the price at the time you place your order, as prices may change at any time. Carriers reweigh and remeasure at pickup: if the actual weight, dimensions or freight class differ from the declaration, the freight is re-rated on the measured figures and the difference is payable. Please always declare your freight accurately.

Are there any extra charges?

Accessorial charges may apply — for example detention, redelivery, liftgate service and residential delivery surcharges — at the amounts actually charged by the carrier. Each charge, with its reason and amount, is recorded on your order and can be viewed on the order page. The full list is in the Terms. Services you selected at ordering that are already included in your rate are not charged twice.

What should the receiver check when signing?

The receiver should inspect the freight before signing: any visible damage to the outer packaging or any shortage must be noted on the delivery receipt on the spot, with photos kept as evidence. Signing without a note is treated as delivery in good condition. For concealed damage found only after opening (with the outer packaging intact), notify us in writing within 72 hours of delivery and keep the goods, the outer packaging, photos and an unboxing video; late notice may cause the carrier to reject the claim.

What if my freight is damaged or lost?

Truck100 is a booking and coordination platform and does not carry freight itself. If loss or damage occurs, we will help you file a claim with the actual carrier. Contact our Claims & Complaints Center at claims@truck100.com with the cargo invoice, packing list, photos of the goods and damage, and the signed delivery receipt. Whether a claim is paid, and the amount, is determined by the carrier under its terms.

How do I check my order, charges and bill of lading?

On the Track Order page, enter your order number and the email used for the order to view your rates, selected rate, charge records, shipment status and bill of lading, and to print it at any time. All pickups use the Truck100 bill of lading, and the FH order number is the master number for the whole shipment.